Last Updated: March 3, 2025

Lucid UI (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and disclose your information when you use our website, services, AI agents, or communicate with us through any channel.

By using Lucid UI’s services, you agree to the terms set out in this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide you with our services effectively:

a. Personal Information

• Name

• Email address

• Phone number

• Business details (business name, industry, address)

• Billing and payment details

b. Automated Information

• IP address

• Browser type and version

• Device type

• Pages visited

• Time spent on pages

• Referring URL

c. Customer & Lead Data

When using Lucid UI’s AI Agent, CRM, or other automation features, we may collect:

• Customer names and contact details

• Booking history

• Communication logs (voice calls, chat logs)

• Preferences and service interests

2. How We Use Your Information

We use the data we collect to:

• Provide and improve our services

• Set up your business account and onboard your services

• Deliver AI-powered communication (voice & chat) on your behalf

• Automate client engagement and manage leads

• Process payments and manage subscriptions

• Respond to support inquiries and issues

• Comply with legal obligations
  

We may also use aggregated, anonymised data to:

• Improve system performance

• Train AI models

• Analyse service trends and performance metrics

  
  

3. Legal Basis for Processing (for UK/EU Users)

In accordance with the UK GDPR and EU GDPR, we process personal data based on the following legal grounds:

• Consent: You have given us clear permission.

• Contractual necessity: Processing is necessary to provide services you've requested.

• Legal obligation: Compliance with applicable legal or regulatory requirements.

• Legitimate interest: For improving services, marketing, and ensuring security.

4. How We Share Your Information

We do not sell or rent your personal data.

We may share data with third parties only when necessary, such as:

• Trusted service providers (e.g., payment processors, hosting providers)

• AI communication tools (for automated replies on your behalf)

• CRM and marketing platforms (as part of our service)

• Law enforcement or government agencies when legally required

All third-party service providers are bound by confidentiality and data processing agreements.

5. Data Retention

We retain your personal information only as long as necessary to:

• Fulfil the purpose it was collected for

• Meet legal or regulatory requirements

• Resolve disputes

• Enforce our agreements
  

Once data is no longer needed, we securely delete or anonymise it.

6. Data Security

We take your privacy seriously and use commercially acceptable measures to protect your information, including:

• Encrypted databases and backups

• Secure access control and authentication

• Regular system updates and threat monitoring

• Role-based access within our internal team

Despite our efforts, no digital platform is completely secure. You use our services at your own risk.

7. Your Rights (UK/EU Data Subjects)

You have the right to:

• Access the personal data we hold about you

• Correct inaccurate or incomplete data

• Request deletion of your data (“right to be forgotten”)

• Restrict processing under certain circumstances

• Object to direct marketing

• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at: [email protected]

8. Use of Cookies

Cookie Policy:

This cookie policy describes what cookies are and how we use them.

What Are Cookies?

Cookies are small pieces of data stored on your device when you visit websites. They are used for various purposes such as remembering preferences and tracking website usage.

Types of Cookies We Use:

• Necessary Cookies: Required for website functionality.

• Functionality Cookies: Store user preferences.

• Analytical Cookies: Track website performance

• Social Media Cookies: Allow interaction with social media platforms.

You can manage cookie settings in your browser. For more information, visit internetcookies.org.

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9. Third-Party Links

Our website and platform may link to third-party websites. We are not responsible for the content, privacy practices, or policies of those external sites. We recommend reviewing their privacy terms independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. All changes will be posted on this page and, if significant, we will notify you by email or a notice on our website.

14. Work Ownership & Confidentiality Clause

By engaging with our services, you acknowledge and agree that all work completed, including but not limited to websites, tools, custom integrations, and digital assets, is created exclusively for the client. We will not share, showcase, or reuse any work completed for a client for any other purpose, including as an example for future projects, marketing materials, or portfolio demonstrations, unless explicit written consent is provided by the client.

Additionally, any proprietary tools, techniques, or processes developed during the engagement shall remain confidential and will not be disclosed, replicated, or repurposed for other clients without prior agreement.

This confidentiality clause is in place to ensure that all client projects remain unique and exclusive to their intended purpose.

13. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

Lucid UI Support Team - [email protected]