Warranty Policy

Last Updated: April 3, 2025

AtLucid UI, we are committed to delivering high-quality software, automation tools, and AI agents that enhance your business operations. This Warranty Policy outlines the terms under which our services and deliverables are covered, our responsibilities, and your rights as a customer.

1. Scope of Warranty

Lucid UI provides a limited warranty for all active service subscribers on the following:

Access to our platform and tools with 99.9% uptime (excluding scheduled maintenance)
Functionality and performance of our AI agents, CRM system, marketing automation, and customer engagement tools, as described
Bug resolution and feature maintenance for all active clients
Continued support and updates during the subscription period

This warranty covers the performance and availability of software features as outlined in your active service agreement or subscription plan.

2. Exclusions

This Warranty does not cover:

Misuse or unauthorised modifications to our platform or its componentsIssues caused by third-party services, plugins, or integrations not managed or recommended by Lucid UI
Downtime caused by internet outages, hosting provider issues, or force majeure events (e.g., natural disasters, cyberattacks)
Errors arising from incorrect setup, improper onboarding, or lack of training by the client after instructions were provided

Custom development, web design, or integrations delivered under one-time contracts or fixed-scope engagements may carry a separate warranty agreement or be governed under project-specific terms.

3. Warranty Duration

The standard warranty remains active for the entire duration of your subscription or paid service agreement. It begins on the date your services go live and continues until your subscription is canceled or expires.

Any warranty on fixed-scope projects (e.g., website builds, funnel setup, or CRM migrations) includes a 30-day post-launch coverage period for bug fixes and minor adjustments.

4. Support & Resolution Timeframes

During your active warranty, Lucid UI will provide:

Priority bug fixes within 48 hours for core system errors or downtime
Non-critical adjustments (e.g., layout tweaks, minor UX fixes) within 3–5 business days
Ongoing platform updates and performance monitoring

Support is available via email at [email protected], or directly through your dashboard.

5. AI Agent Performance

Our Voice AI and Conversational AI tools are trained and configured for optimal accuracy. However, AI performance may vary based on:

Industry-specific terminology
Regional accents or call quality
Data provided during onboarding

Lucid UI offers configuration support and retraining as needed within the warranty scope. We cannot guarantee perfect performance in every scenario but will continuously optimise AI behaviour based on usage feedback.

6. Limitation of Liability

To the fullest extent permitted by law, Lucid UI shall not be held liable for:

Any indirect, incidental, or consequential damages
Business interruptions or revenue loss caused by software downtime
Data loss where regular backups were not enabled or exported by the client

Total liability under this warranty shall not exceed the amount paid by the client in the three months preceding the incident.

7. Requesting Warranty Service

To submit a claim or request support under this warranty, please:

Contact our support team at [email protected]
Provide your account details, a description of the issue, and relevant screenshots or recordings
Allow our team to investigate and respond within the applicable timeframe

8. Changes to This Warranty

Lucid UI may update this Warranty Policy from time to time to reflect evolving practices or service changes. Updated versions will be posted to our website with a revised "Last Updated" date.