Last Updated: April 3, 2025

Welcome to Lucid UI. These Terms and Conditions ("Terms") govern your access to and use of the Lucid UI platform, services, and related products provided by Lucid UI LLC ("Lucid UI", "we", "our", or "us"). By accessing or using any part of our platform, you agree to be bound by these Terms.

If you do not agree to these Terms, you may not access or use Lucid UI’s services.

1. Services Overview

Lucid UI offers a suite of AI-driven tools designed for local and small business service providers, including:

AI Conversational & Voice Agent

CRM and Pipeline Management

Sales Funnels and Automation

Appointment Scheduling

Marketing Campaigns (Email, SMS, VoIP)

Reputation Management

Lucid UI may update, add, or remove features at any time without notice.

2. Eligibility

By using Lucid UI, you confirm that you are:

At least 18 years of age

Authorised to represent your business or entity

Not in violation of any applicable laws or regulations

3. Account Registration

You must create an account to access Lucid UI’s services. You agree to:

Provide accurate and complete information

Maintain the confidentiality of your login credentials

Notify us immediately of any unauthorised access

You are responsible for all activities under your account.

4. Subscription & Payment Terms

Lucid UI operates on a subscription basis with optional add-ons. By subscribing, you agree to:

Provide a valid payment method

Authorise recurring billing unless cancelled

Pay all fees and applicable taxes

Refunds:

Setup fees are non-refundable, but you may request for all assets, data, and configurations to be transferred to you.

Monthly subscription fees are refundable within 14 days of payment upon request.

5. Use of Services

You agree to use Lucid UI only for lawful business purposes and will not:

Abuse the platform for spam or unsolicited communication

Attempt to bypass system security or access private data

Upload harmful code, malware, or viruses

Use AI agents for deceptive or unlawful purposes

Lucid UI reserves the right to suspend or terminate accounts in violation of these terms.

6. License & Intellectual Property

We grant you a limited, non-exclusive, non-transferable license to use Lucid UI’s services for your internal business use.

All software, tools, designs, branding, and underlying technology remain the intellectual property of Lucid UI. You may not:

Modify, reverse engineer, or redistribute Lucid UI’s software

Reproduce branding, designs, or templates without written permission

Any content generated specifically for your business (funnels, campaigns, custom workflows) is owned by you.

7. Third-Party Services & Integrations

Lucid UI integrates with third-party platforms (e.g., Google Workspace, Zapier, Twilio, Facebook). We are not responsible for:

Downtime, errors, or policy changes from third-party tools

Data processing or storage handled by third-party providers

Your use of integrated services is subject to their respective terms and privacy policies.

8. Service Uptime & Availability

Lucid UI is hosted on secure cloud infrastructure with a target uptime of99.9%. We may perform scheduled maintenance with prior notice. We are not liable for:

Interruptions due to third-party outages

Technical issues outside our control

Emergency support and status updates are available through our Help Center.

9. Data Privacy & Security

Your privacy is important to us. By using Lucid UI, you agree to our Privacy Policy. Which outlines how we collect, store, and use your data. We follow industry best practices to secure your data including:

Encryption of stored and transmitted data

Role-based access controlRegular backups and monitoring

You retain ownership of all business data uploaded or generated through Lucid UI.

10. Confidentiality & Work Ownership

All work completed for your business, including but not limited to:

Funnels, forms, automations

Custom integrations and configurations

CRM and marketing workflows

...is treated as confidential and exclusive to your business

.

Lucid UI will not showcase, resell, or reuse your business configurations or strategies without your written consent.

11. User Content & Conduct

You are solely responsible for:

Content submitted to or sent via Lucid UI (e.g., messages, reviews, images)

Ensuring that messages sent via email, SMS, or calls comply with applicable laws (e.g., TCPA, CAN-SPAM)

You must not use the platform for:

Inappropriate, misleading, or abusive content

Fraudulent or malicious campaigns

Lucid UI may remove content that violates these standards at its discretion.

12. Limitation of Liability

To the fullest extent permitted by law, Lucid UI is not liable for:

Lost profits or revenue

Business interruption or data loss

Errors caused by third-party services

Customer misuse or misconfiguration of tools

Our total liability is limited to the amount paid by you in the past 12 months.

13. Modifications to Terms

We may revise these Terms at any time. The latest version will always be available on our website. Continued use of Lucid UI constitutes acceptance of any updated Terms.

14. Termination

You may cancel your subscription at any time through your dashboard or by contacting support. Lucid UI reserves the right to suspend or terminate services for:

Non-payment

Violations of these Terms

Misuse of platform tools

Upon termination, your access will be revoked and data may be deleted after 30 days.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of England. Disputes will be resolved in the appropriate courts of England.

16. Contact Us

If you have questions about these Terms, please contact:

Lucid UI Support Team - [email protected]