Frequently Asked Questions (FAQs)

Browse common questions related to general use, industry-specific applications, platform features, and pricing.

Frequently Asked Questions

General Understanding

Get to know Lucid UI—how it works, what it offers, and why businesses love it.

Question 1: What happens immediately after I purchase Lucid UI?

Once your purchase is complete, you'll receive a confirmation email and a calendar to book your onboarding call. Our team will then begin the setup process tailored to your business once onboarding is complete.

Question 2: How long does it take to fully set up Lucid UI for my business?

The full setup process usually takes up to 2 weeks. During this time, our team will work closely with you to customise your smart website, configure your CRM, and train your AI agent.

Question 3: Will I get a chance to review everything before going live?

Yes! Before we launch your Lucid UI platform, we’ll walk you through everything—your website, workflows, automations, and AI responses—to ensure it all aligns with your goals.

Question 4: How do I provide the information needed for setup?

After your purchase, you will choose a time and date for onboarding where we will ask you to share details like your services, branding, and preferred customer workflows etc.

Question 5: Do I need to purchase anything else to get started?

No additional purchases are necessary to get started. We’ll advise if any third-party tools (like phone numbers or email domains) are needed, but most essentials are included or integrated.

Question 6: Can I make changes after setup is complete?

Yes, Lucid UI is flexible. You can make updates on your own or request support from our team to adjust your website, automations, or AI behaviour.

Question 7: Will I receive training on how to use everything?

Yes! After the 1-2 weeks, we’ll walk you through the platform so you are completely knowledgable around our systems. You'll also have access to ongoing support.

Furthermore, we give you permission to record our walk through call regarding the setup.

Question 8: What kind of support is included with my subscription?

Depending on the pricing plan, customers can receive 2 free consultation calls a month & and on-going email & SMS support; whereas customers who have purchased the Elite AI Agent Plan will receive priority support.

Question 9: What if I need something custom that’s not part of the standard setup?

No problem! We offer custom add-ons and integrations upon request. If you need something tailored, our team can provide a custom quote or solution.

Question 10: How do I know when my Lucid UI system is ready to go live?

Once setup and customizations are complete, our team will schedule a final walkthrough with you. You’ll review the smart website, AI responses, automations, and CRM together. Once approved, we’ll publish everything and your system will officially go live!

Question 11: What is Lucid UI and how can it help my business?

Lucid UI is a smart platform that combines AI-driven websites, lead management, and automation to help service-based businesses get more bookings, streamline customer communication, and grow—without the need for constant manual follow-ups or tech headaches.

Question 12: Is Lucid UI only for tech-savvy business owners?

Not at all. Lucid UI is designed to be simple, intuitive, and fully managed—no coding or technical skills required. You focus on your business while we take care of the smart tech.

Question 13: Why Lucid UI?

Lucid UI isn’t just another software tool—it’s your all-in-one business growth engine built specifically for local service-based businesses.

✅ Custom Smart Websites Designed to Convert Not cookie-cutter templates. We build tailored, high-performing websites that turn visitors into leads—and leads into loyal customers.

✅ Voice AI That Books Jobs While You Work Our AI Agent answers calls 24/7, schedules appointments, responds to questions, and never misses a lead—whether you’re in the field or off the clock.

✅ Conversational AI to Capture Every Lead Lucid UI’s AI chatbot chats with visitors in real-time, handles FAQs, qualifies leads, and guides them to booking—all without you lifting a finger.

✅ Sales & Marketing Automation That Scales Automate texts, emails, review requests, database reactivations, and full marketing workflows. Keep leads warm, follow up like a pro, and grow without extra staff.

✅ Tailored Onboarding & Setup We don’t leave you hanging. After a one-time setup fee, our team works with you for up to 2 weeks to customise your system and get everything launch-ready.

✅ Industry-Specific Solutions Whether you’re in trades, home improvement, wellness, pet care, or health services—we’ve built Lucid UI to speak your language and solve your unique problems.

✅ Everything You Need in One Platform CRM, booking, email/SMS marketing, review management, AI agents, funnel builder, pipeline tracking—it’s all here under one roof.

Question 14: Do I need to leave my current website to use Lucid UI?

Nope! You can either use Lucid UI as your main website or integrate it with your existing one. We’ll help you decide what’s best during setup.

Question 15: How does Lucid UI differ from a regular website?

Unlike static websites, Lucid UI sites are “smart.” They’re powered by AI to interact with visitors, capture leads, answer FAQs, schedule appointments, and even automate marketing—all in real time.

Question 16: Will Lucid UI help me get more leads and bookings?

Yes! Our AI tools are designed specifically to capture more leads, respond faster, qualify them instantly, and fill your calendar automatically—reducing missed opportunities.

Question 17: Is my data safe with Lucid UI?

Absolutely. We use secure, encrypted systems to store and manage your data. You maintain full ownership of all your business information and customer details.

Question 18: How quickly can I get started with Lucid UI?

You can be up and running within a few days. Once you book a demo or choose a plan, our team will walk you through the onboarding process step-by-step.

Question 19: Can I customise my website and chatbot to match my brand?

Yes! Everything from the design and colours to the messaging and tone of the chatbot can be tailored to match your business perfectly.

Question 20: What kind of support do I get with Lucid UI?

We offer full onboarding and constant support via email. Plus, our team is always here to help you tweak your setup or make improvements as your business grows.

Additionally, you can book in 2 calls p/m where we can sit down and discuss how to optimise your business as well as answer any queries in real-time.

Industry-Specific

Explore how Lucid UI adapts to your unique industry needs—from trades to wellness and beyond.

Question 1: Can Lucid UI handle industry-specific FAQs automatically?

Yes! Our AI can be trained with responses to your industry’s most common questions, from pricing and availability to service details—available 24/7 through web chat or voice calls.

Question 2: Is Lucid UI helpful for seasonal businesses?

Very much so. Lucid UI can re-engage past clients with automated campaigns, run seasonal promos, and ensure you stay top-of-mind when peak season hits.

Question 3: Can Lucid UI support franchises or multi-location businesses?

It can. Whether you have one location or ten, we can centralise leads, automate communication, and assign bookings based on location—all from one intelligent system.

Question 4: Can Lucid UI manage emergency or last-minute booking requests?

Yes, Lucid UI is perfect for urgent or on-demand industries like restoration, plumbing, or vet services. The AI can immediately respond to emergencies, collect key details, and schedule jobs—day or night.

Question 5: How customisable is Lucid UI to fit the language and tone of my industry?

Very customizable. Whether you're in luxury beauty services or rugged construction, we tailor the chatbot and Voice AI to match your brand’s tone, terminology, and customer expectations—ensuring a natural, professional experience every time.

Question 6: How does Lucid UI help trades and repair businesses?

Lucid UI answers calls, responds to quote requests, and schedules jobs while you’re on the tools. It keeps your calendar full and your leads hot—without needing a full-time receptionist.

Question 7: Is Lucid UI suitable for beauty and wellness businesses?

Yes! Lucid UI handles appointment booking, automated follow-ups, and client reminders so you never miss a client or double-book. Plus, it’s fully customisable to match your salon or spa's branding.

Question 8: Can Lucid UI support cleaning & restoration companies?

Definitely. Whether it's handling emergency inquiries or scheduling recurring cleans, Lucid UI ensures fast responses, captures job details, and keeps your workflow running smoothly.

Question 9: What does Lucid UI offer for home improvement and remodelling companies?

We make sure no lead slips through the cracks. From capturing inquiries via your website to following up with quotes and scheduling site visits—Lucid UI takes the admin off your plate.

Question 10: Do pet and animal service providers benefit from Lucid UI?

Absolutely. Whether you're a groomer, trainer, or pet boarder—Lucid UI handles appointment requests, follow-ups, and FAQs while keeping pet parents informed and engaged.

Features & Capabilities

Learn what’s under the hood—smart websites, AI agents, automation tools, and more.

Question 1: How fast can I get Lucid UI set up and running for my business?

Setup typically takes one to two weeks, depending on the complexity of your systems and the plan you purchase. We handle onboarding and customisation to ensure you’re ready to go fast—with minimal disruption.

Question 2: Will Lucid UI help me qualify leads before I speak to them?

Yes. The AI can ask (un)limited pre-set questions, gather info, and filter out unqualified leads—so you only speak to those ready to book or buy.

Question 3: Does Lucid UI come with a website or just the AI tools?

Lucid UI offers fully custom, smart websites as part of its platform—complete with SEO optimisation, lead capture tools, and full integration with the AI assistant.

Question 4: Can I customise how the AI speaks to my customers?

Definitely. You can adjust tone, scripts, FAQs, and workflows to match your brand voice and customer journey preferences.

Question 5: Is there a dashboard to track how the AI is performing?

Yes. You’ll have access to a real-time dashboard to view incoming leads, booked appointments, AI interactions, and customer responses—so you stay in control.

Question 6: Can I use Lucid UI to send automatic reminders and confirmations to customers?

Yes. The platform sends appointment reminders, confirmations, follow-ups, and even review requests automatically—so you don’t have to.

Question 7: Does Lucid UI integrate with my current calendar or scheduling tool?

Yes. Lucid UI integrates with popular scheduling tools like Google Calendar and Outlook, or you can use the built-in calendar system to manage bookings.

Question 8: Can the AI understand industry-specific terms or phrases?

Absolutely. Our AI is customisable and can be trained to understand and respond using the specific language, terminology, and processes of your industry.

Question 9: Is the AI available 24/7, even outside business hours?

Yes. The AI is available around the clock, meaning you never miss a lead or opportunity, even when you're off the clock or busy on a job.

Question 10: What exactly can Lucid UI’s AI Agent do for my business?

Lucid UI’s AI Agent can answer calls, chat with leads on your website, book appointments, send reminders, qualify leads, manage follow-ups, and even automate your marketing—all in one system.

Plans & Pricing

Find the right package for your business with clear, flexible pricing options.

Question 1: How much does Lucid UI cost?

Lucid UI operates on a monthly subscription model, with a one-time setup fee. The monthly price depends on your specific business needs and the level of AI automation required.

Question 2: What is the setup fee for?

The setup fee covers the full configuration of your AI Agent, website integration, custom scripts, branding adjustments, and connecting tools like calendars, CRMs, and lead workflows.

Question 3: When does the monthly payment start?

Your monthly subscription begins only after your system is fully customized and ready—typically at the end of the 2-week onboarding and setup period.

Question 4: Is there a free trial available?

While we don’t offer a free trial, we do provide a live demo and a walkthrough of the AI Agent in action before setup. You only start paying monthly once everything is fully live.

Question 5: Can I cancel my subscription anytime?

Yes. Lucid UI is flexible. You can cancel anytime after the initial onboarding is complete, with no long-term contracts locking you in.

Question 6: What happens if I need more features later?

You can upgrade your plan at any time to include additional services like enhanced AI responses, multi-location support, or marketing automations.

Question 7: Do you offer discounts for annual subscriptions?

Yes, we offer a discount for businesses that commit to an annual plan. You’ll get a reduced rate and priority access to future updates.

Question 8: Will I be charged during the 2-week setup period?

No. The monthly billing doesn’t start until your Lucid UI system is live and ready to use. The only upfront cost during this time is the setup fee.

Question 9: What if my business needs change—can I adjust my plan?

Absolutely. Lucid UI is built to grow with your business. Whether you need more AI conversations, integrations, or website changes, we can adjust your plan to match.

Question 10: Are there any hidden fees?

Lucid UI is transparent about pricing. While the core setup and monthly subscription cover most features, there may be additional costs associated with usage-based services such as AI Agent call minutes, SMS messages, email sends, or third-party marketing tools.

These depend on your specific usage volume and will always be communicated clearly before billing. You'll only ever pay for what you use beyond your plan.